The Sybase 365 Collect product allows users to create Question Sets from a web portal, send them out to respondents by text message, with an embedded hyperlink and manage the response collection process.

Some potential applications for Sybase 365 Collect are: tracking activity levels of field based sales teams, monitoring product trials and instant customer satisfaction surveys.

When respondents receive the text message, they can click on the embedded hyperlink, which directs them to a web portal, where they will be asked to complete answers to a maximum of ten questions.

The system can be configured so that responses have to be in a pre-determined format – for example, numerical, text, or Yes/No.

If the users mobile handset cannot access the internet, or if they are using a tariff which precludes web browsing, then the web portal address can be accessed from a user’s PC.

The user can choose to be notified by sms or e-mail when responses are received and/or when deadlines have expired. The respondents can also be reminded by sms or e-mail that the deadline has expired, as shown below:

Notification Option	SMS	Email
Notify me on response received	✓
Notify me of deadline expiry	✓
Notify my contacts of deadline expiry	✓

An example of a completed question set is shown here:

Question Set - Sybase 365 Collect Demo. Deadline - Mon, Aug 25 2008 05:30 PM.

Question Text	Question Type
Please provide your username	text
Do you use a Nokia handset	yes/no
How many days per month are you out of the office?	numeric

Respondents answers can be viewed on the web portal and downloaded as a csv file for use in other applications, such as Microsoft Excel.

The benefits of Sybase 365 Collect are:

• Improved productivity, when compared to e-mails with attachments.
• Simple pricing structure, based on respondent numbers and usage.
• Create Question Sets and send them to respondents in less than 5 Minutes.
• Track responses and issue reminders.
• Full xml integration possible.